Amy Pougher [Head of Customer Journey and Experience] | Reassured

Amy Pougher

Head of Customer Journey and Experience at Reassured and protection industry expert with over a decade of experience

'Excellent'

Rated 4.8 out of 5

based on 103,792 reviews

'Excellent'

Rated 4.8 out of 5

based on 103,792 reviews

About the author

Amy is Head of Customer Journey and Experience at Reassured and one of our dedicated financial protection experts with over a decade of experience.

She’s been recognised in the industry for making innovative and influential changes to our customer journey and sales process, with accolades such as ‘Woman of the Year - Customer Support’ at the Cover Women in Protection and Health Awards 2024.

Amy’s dedication to improving customer experiences and her wealth of knowledge is invaluable at Reassured. She contributes easy to read and jargon-free guides helping customers access the information they need to make fully informed decisions.

Amy’s expertise:

Life insurance
Life insurance trusts
Senior life insurance
Critical illness cover.

View Amy Pougher on LinkedIn

Amy says:

As Head of Customer Journey and Experience at Reassured, our customers are at the heart of everything I do. I’m passionate about giving customers a high-quality service throughout their life insurance journey. This includes providing detailed information our products without complex language or jargon, so that our customers can recognise their protection needs, better navigate their options and make more confident choices.

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